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SaaS

Help desk

3 listings are ranked by release freshness and adoption until verified reviews arrive; then review quality, volume and vendor responsiveness join the score. Open any row to see its receipt. See the formula

  • 2 fresh released in the last 90 days
  • 1 aging no release for 90 to 179 days
  • 0 stale no release for 180 days or more

3 ranked listings

  1. Chatwoot

    Customer engagement platform with a shared inbox for live chat, email, WhatsApp and social channels.

    Chatwoot No reviews yet Open source
    Updated 1 day ago
    1 88.0 =
    Show how this rank is calculated
    Rank receipt: Chatwoot
    #68 overall · #1 in category
    88.0/100
    1. Release freshness +50.0 100.0 × 50%
    2. Adoption signals +38.0 76.1 × 50%
    Data from GitHub Last sync Computed on Sponsorship weight 0%, never counted Read the full formula

  2. Zammad

    Web-based help desk and ticketing system handling email, chat, phone and social channels.

    Zammad Foundation No reviews yet Open source
    Updated 25 days ago
    2 81.5 =
    Show how this rank is calculated
    Rank receipt: Zammad
    #128 overall · #2 in category
    81.5/100
    1. Release freshness +50.0 100.0 × 50%
    2. Adoption signals +31.4 62.9 × 50%
    Data from GitHub Last sync Computed on Sponsorship weight 0%, never counted Read the full formula

  3. osTicket

    PHP support ticket system that routes inquiries from email, web forms and phone into one queue.

    osTicket No reviews yet Open source
    No release for 94 days
    3 70.4 =
    Show how this rank is calculated
    Rank receipt: osTicket
    #150 overall · #3 in category
    70.4/100
    1. Release freshness +40.5 80.9 × 50%
    2. Adoption signals +29.9 59.9 × 50%
    Data from GitHub Last sync Computed on Sponsorship weight 0%, never counted Read the full formula